Our email account is for customer convenience and to make file retrieval easier in store and not for ordering. We generally do not check emails unless you call or come into our store. This is due to a high volume of jobs we receive on a daily basis and many completed orders never being picked up in the past. This also makes it easier for our employees to make sure there is no job mix up. If you would like to have your job reviewed now, please call us at (208) 356-3388 to receive a time estimate.